Privacy Policy

We may collect contact information, company information, project details, uploaded files, usage data, browser and device information, and communications you send to us.

Project materials may include diagrams, equipment lists, process descriptions, assumptions, site constraints, and related engineering or commercial context that you choose to provide.

We use information to provide demos, respond to inquiries, operate ArcStack Forge, improve our services, prepare estimates or examples, support customers, and protect the security and reliability of our systems.

We may use aggregated or de-identified information to improve workflows, benchmark product performance, and understand market needs.

We understand that industrial project information can be sensitive. We treat customer-provided project materials as confidential unless otherwise agreed in writing.

We do not sell customer project files. Any use of confidential project data for production work, demos, pilots, or model improvement should be governed by the applicable agreement between the parties.

We may share information with service providers that help us operate hosting, analytics, communications, security, and business systems.

We may also disclose information if required by law, to enforce our agreements, to protect rights or safety, or as part of a business transaction such as a merger, financing, or acquisition.

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and maintain business records.

We use reasonable administrative, technical, and organizational measures to protect information, but no system can be guaranteed to be completely secure.

You may contact us to request access, correction, deletion, or restriction of certain personal information, subject to applicable law and contractual obligations.

You may also opt out of non-essential marketing communications by following unsubscribe instructions or contacting us directly.